Emergency Water Damage & Burst Pipe Help in Knoxville, TN
Emergency water damage and burst pipe help for Knoxville homeowners, from older homes near downtown to suburbs across Knox County. If water is spreading, shut it off at the main and call for repair and drying.
First-hour action plan for a Knoxville water emergency
In the first hour of a water emergency in Knoxville, TN, do these things in order:
- Shut off the main water valve (or the fixture valve). Know where it is before you need it.
- Turn off power to wet areas if you can reach the breaker without standing in water.
- If the problem is on the public side (a main break or street sewer), contact your utility: Knoxville Utilities Board (KUB) for water and wastewater in the city; utility districts in some suburbs.
- Photograph the source and damage before moving things, then move valuables and furniture out of the water.
- Call (865) 348-3538 to get the leak fixed and drying started.
What makes Knoxville homes different
Local housing, geography, and utilities in Knoxville, TN (Knox County) shape what water emergencies look like here.
Older neighborhoods
Knoxville has many older neighborhoods with homes built in the early and mid-1900s, often with basements, crawl spaces, and older galvanized or cast iron plumbing.
Hills, creeks, and stormwater
Knoxville's hilly terrain and many creeks feed the Tennessee River. Heavy rain sends runoff toward basements and can overwhelm drainage.
KUB
Knoxville Utilities Board (KUB) provides water and wastewater service in Knoxville and parts of Knox County. Other parts of the county are served by utility districts such as West Knox, First Knox, Hallsdale-Powell, Northeast Knox, and Knox-Chapman.
Common causes of water damage in Knoxville
The most common water emergencies we see for Knoxville homes are:
- Freeze damage in older crawl spaces and basements
- Sewer backups from aging lines
- Basement water after storms
- Water heater leaks
Water and sewer utility for Knoxville
Knoxville Utilities Board (KUB) for water and wastewater in the city; utility districts in some suburbs. Public mains and meters are the utility's responsibility; pipes on your side of the meter and your sewer service line are usually the homeowner's.
Most-requested services in Knoxville
Frozen Pipe Repair
Safely thaw frozen lines and repair freeze damage before it floods.
Main Sewer Line Clog & Backup Repair
Clear main line blockages, camera-inspect, and repair the pipe.
Sewage Backup Cleanup
Remove contaminated water, disinfect, and dry after a sewer backup.
Flooded Basement & Crawl Space Cleanup
Pump out, clean, and dry flooded basements and crawl spaces.
Water Damage Restoration & Drying
Extract water, dry structure with professional equipment, and document it.
Mold Remediation After Water Damage
Contain, remove, and prevent mold that grows after leaks and floods.
Other services available in Knoxville
- Burst Pipe Repair
- Emergency Leak Repair & Slab Leak Detection
- Water Heater Leak Repair & Replacement
- Broken & Overflowing Toilet Repair
- Clogged Drain Clearing
- Washing Machine Hose & Supply Line Repair
- Dishwasher & Ice Maker Line Leak Repair
- Sump Pump Repair & Replacement
- Shower & Tub Leak Repair (Behind the Wall)
- Under-Sink & Garbage Disposal Leak Repair
- Main Water Shutoff & Emergency Valve Repair
- Water Damage Insurance Claim Help
Frequently asked questions
Who do I call for a water main break in Knoxville?
Knoxville Utilities Board (KUB) for city customers; otherwise your utility district.
Is my old Knoxville home's sewer line a risk?
Older clay and cast iron lines can crack and fill with roots. If drains back up more than once, get a camera inspection.
What should I do first if my basement floods?
Stay out of water near electrical equipment, shut off power to the area if safe, stop any plumbing source, and photograph everything.
Request emergency water help
Call (865) 348-3538 any time, 24/7, or send this short form and we will call you back.